Service Manager / Assistant Depot Manager – Leyland

WE ARE HIRING !!!!!

We are looking for a Service Manager / Assistant Depot Manager to join our North West Team based from Leyland.

For more information on this exciting role please get in touch with us at jobs@bteplantsales.com

 

 

JOB DESCRIPTION

 

JOB TITLE

 

 

Service Manager / Assistant Manager

 

REPORTS TO

 

 

Director

 

 

 

LOCATION

 

 

Leyland

 

 

 

  1. Job Purpose:

 

A vacancy has arisen for a Service Manager at our Northern branch in Leyland.

 

Working in a fast-paced Construction Sales Company.

 

Reporting to the Aftersales Manager.

 

 

  • Main Responsibilities:

 

·         Calls/ emails from customers including reporting of breakdowns, bookings for service and information requests (technical data). Customer quires.

·         Manufacture calls/ emails- information requests, warranty/ policy requests (support) product information/ technical information. Diagnostic information/ confirmation. Software issues. Customer quires. Out of area (Dealer network) requests.

·         Supplier calls/ emails- including sourcing local, to engineer, parts if required. Purchase order requests, bespoke requirements. Vehicle booking in (mobile engineers) for defects. Price quires, dispute invoices. Dealer network requests.

·         Internal calls/ emails- from all aspects of the business to assist with service relating requests. New machine defects, parts warranty, parts ordering. Calls from service engineers for technical assistance/ data. Inter-depot including passing to Markfield if job is within their patch. Invoice quires/ disputes.

·         Warranty administration- Collating all required imaginary, documentation requested from each individual manufacture to submit claims. Write up engineer’s job cards ensuring all information is captured and correct. Submit claims within a timely manner and chase up any claims that have not been paid within the agreed times. Assist with any additional requirements for the claims (test results, additional imagery). Policy request forms. Matching of credit notes to claims and disputing any anomalies. Parts warranty submissions. Labelling of parts and requests for returns. Campaign locations and allocations. Locating key part failures and Flat Rate Schedule.

·         Raising Job cards. Scheduling engineer’s jobs efficiently, sending job cards, allocating to workshop scheduler/ current jobs.

·         Dealing with counter customer sales of used equipment

·         Supporting the Director with the branch and assisting with daily duties.

·         Overseeing Health & Safety for the branch

·         Supporting the sales team

·         Efficient operation of Leeds Distribution Centre

 

 

 

  1. Key Skills & Requirements:

 

Essential:

 

•         Experience with working in a construction / service environment

 

•         Work well under pressure and retain a positive attitude

 

•         Excellent communication skills both verbal and written

 

•         Excellent attention to detail

 

•         Ability to undertake product knowledge training

 

Preferable:

 

  • Previous experience within the construction, agriculture industries

 

  • Experience with in working in a service department

 

 

 

 

 

This is a full-time position and the hours are 8:00am – 17:30pm.

 

Competitive hourly pay, dependant on experience.

 

Due to the location of the office, you will need to be a car owner.